Customer Comments
We encourage feedback from our customers – it helps us identify what we do well and where we could make improvements. Here is some of our recent customer feedback:
Jeanette,
Thank you for that and for such a wonderful stay with you over winter. Without a doubt the best spot on the south coast, I have never been to a marina where you have been made to feel so welcome and part of the community, from our initial enquiries and arrival through to departure it has been first class. Not being ripped off or treated as a cash cow was also very refreshing, I feel we got real value for money; I have sailed for over 30 years and been a boat owner for 15 and this is the first time I have ever been able to say that. Origo really enjoyed her rest as well, no chafe on the lines and fenders virtually untouched, gently cradled in the soft mud and warm all winter. Needless to say my cheque is in the post and we are really looking forward to being with you again this November.
Hope to see you for the baarbie!
Nick
We much appreciated the high level of service and friendliness from all staff and this made the 3-4 weeks of hard work all the more enjoyable , even though we were based there rather longer than planned. I can and already have recommended Thornham to at least 3 skippers this past month. See you soon…. And I like the website. Chaloner Chute
Thanks again for all the support your team has given over the winter and especially during the launch.
Many thanks to all your friendly and helpful staff on our launch day and over the winter. 'Cadenza'
I would like to take this opportunity to thank everyone at Thornham for making our stay so easy and enjoyable. We will definitely return. 'Deep Teaser'
I was given a very warm welcome when I arrived, and your guys were really helpful and positive. 'Maurena'
I would like to thank all of you at Thornham for an excellent service during "Elli's brief stay with you. All of you were friendly and helpful and the arrangements around delivery and launch went perfectly to plan. I hope I shall have the pleasure of being able to use your services again in the near future. 'Ellie'
Thank you for a very smooth, timely and professional launch. 'Tinkerbell'
"I knew we had made the right decision to come round to Thornham Marina when we were met at the waiting pontoon by your yard staff to help us into the pool. Full marks to Cliff and Dave who treated Tara with care and professionalism from reception through haul out and finally helping us back out into the channel on our way home. the marina is in a great location with some well stocked chandleries close by and a first rate marine engineer on site. The deal you offered for the 30 day lay-up was very good and we especially appreciated the courtesy cab ride back home to base to pick up our car.
When you asked how you might improve things, I couldn't immediately give you an answer, but having had a chance to ponder I can only say DON'T CHANGE A THING. We will definitely be back next year and in the meantime I will spread the word." Chris Jackson, TARA of Gosport
Thank you for looking after me so well during my winter lay-up and especially during my launch period. See you next year. Tony Smith, Walkaway
Updated June 2011
Thornham Marina, Thornham Lane, Prinsted, Nr. Emsworth, Hants.PO10 8DD,
T: 01243 375335, E: info@thornhammarina.com
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