Customer Comments
 
We encourage feedback from our customers – it helps us identify what we do well and where we could make improvements. Here is some of our recent customer feedback:


The winter of 2013/2014 has proved to be one of the worst for many years. With winds up to 70 knots, the pontoons and all yachts, on the water and on land, have been tested. My time on land was totally uneventful, with the team keeping a careful watch. With new people arriving this year, our community grows and thrives. To have a new boat owner comment that he is not used to someone being on a pontoon to take a line says much for the atmosphere created in this special marina. 
Now for another sailing year in and beyond the best harbour and marina on the south coast.
Adrian Honeybill - Ateya IV



Patricia and I would like to thank you and your staff for looking after our pride and joy over the worst of this winter. It makes a big difference to know she was in safe hands, and we really appreciate all your efforts on our behalf. 
Patricia Stanton & Ian Owens - Ampotis



Firstly, many thanks for your efforts getting Drowsy out of the weather and into the basin at short notice - much appreciated by both of us! 
You and the team provide a first rate service and I always know that Drowsy will get a look over after a gale to make sure everything is as it should be. I wouldn't hesitate to recommend Boat Owners to come to Thornham if they want the stress taken out of over-wintering. Its also excellent value for money! 
Rob Scovell - Drowsy


I arrived at Thornham Marina in the summer of 2009 with my new (to me) pocket cruiser and not a great deal of knowledge about the issues of owning a boat! Nearly 2014 and I am still going back. The team as helpful and accommodating as ever, I am now looking forward to a few months of winter on the hard. 
David Goodman - Blue Horizon


Just a quick note to say thank you very much for a most enjoyable mulled wine party today. It was the first that i have attended over the many years I have used Thornham Marina's excellent services - my loss! It was good to meet some new faces other than my chums from Thorney Island Sailing Club.
I would also like to thank you and your ever willing crew for the super service we all get a Thornham Marina regardless of size of vessel year after year. 
Look forward to many more years sailing with your help. 
David - Antoinette


We had a great time over the weekend at Thornham. It was considered a success by all and the weather made it memorable. We even enjoyed the sail home with 3 reefs in! Thank you so much for your help and attention. 
Chris & Sarah Elphick - Wind Rose (Southerly Owners Association Rally 2013)


Just a note to thank you for your hospitality & kindness the few weeks we had Jade in the yard. You run a lovely marina that others could learn many lessons from. Great shower room! The yard manager who launched us couldn't have been calmer or more helpful. Thanks again...
Chris & Jan Atkinson - Jade


Just wanted to say thanks for the warm greeting and efficient berthing we received yesterday. Josh appeared out of nowhere, like a genie popping out of a bottle and took our lines making us nice and snug. Well done for customer care! The berth is excellent too, with lovely views thrown in as well! 
Brock - Escapade of Thorney


Just a huge thank you for a brilliant afternoon last Saturday for the delicious Hog Roast. The pork was divine, Pimm's perfection and, you kept the rain away! Many thanks for all your hard work to give us all a really wonderful afternoon. The music was also great! 
Adam, Fanar & Boris - Red Shank


Thank you to you and the Thornham team for you assistance over the last few years. Thornham is a great and friendly marina which has flourished under your management. I would recommend it to anyone.
Keith - Moonbeam


Thank you as always for looking after us....your team are nothing short of brilliant, turning out at all times.. even when we missed the turn by the last withie and ran aground on the mud a few yards short of the lock gate.
We, like others, will spread the word.
Lyn & Paul - Le Petit Mange-Tout


I have tried several boatyards around Chichester harbour and the South Coast; I can say that TM has been by far my best experience. Everyone was very helpful and made me feel very welcome. The boat was very well looked after and I love how clean and tidy the boat storage areas are kept. I'll definitely be a regular customer so long as I am in the area. I should also mention how helpful and good value was the delivery of my boat from my mooring in Bosham to Thornham at the end of the season.
Philip Asherson - The Freedom Express


You are right when you say you are very good. I have found you all to be very accommodating and helpful.  I have had a great service and lots of good advice from friendly experts. You are also cheaper than other south coast yards i have used in the past.
David Langford - Good Feeling


Thank you for such a wonderful stay with you over winter. Without a doubt the best spot on the south coast and certainly the best boat yard on Chichester Harbour, I have never been to a marina where you have been made to feel so welcome and part of the community, from our initial enquiries and arrival through to departure it has been first class. Not being ripped off or treated as a cash cow was also very refreshing, I feel we got real value for money; I have sailed for over 30 years and been a boat owner for 15 and this is the first time I have ever been able to say that. Origo really enjoyed her rest as well, no chafe on the lines and fenders virtually untouched, gently cradled in the soft mud and warm all winter. Needless to say my cheque is in the post and we are really looking forward to being with you again this November.
Nick Dale - Origo


We much appreciated the high level of service and friendliness from all staff and this made the 3-4 weeks of hard work all the more enjoyable , even though we were based there rather longer than planned.  I can and already have recommended Thornham to at least 3 skippers this past month. See you soon…. And I like the website. 
Chaloner Chute - Rowspar



Many thanks to all your friendly and helpful staff on our launch day and over the winter.
Cadenza


I would like to take this opportunity to thank everyone at Thornham for making our stay so easy and enjoyable. We will definitely return.
Deep Teaser


I would like to thank all of you at Thornham for an excellent service during "Ellie's brief stay with you. All of you were friendly and helpful and the arrangements around delivery and launch went perfectly to plan. I hope I shall have the pleasure of being able to use your services again in the near future. '
Ellie  



Thank you for a very smooth, timely and professional launch.
Tinkerbell


I knew we had made the right decision to come round to Thornham Marina when we were met at the waiting pontoon by your yard staff to help us into the pool.  Full marks to Cliff and Dave who treated Tara with care and professionalism from reception through haul out and finally helping us back out into the channel on our way home. The marina is in a great location with some well stocked chandleries close by and a first rate marine engineer on site. The deal you offered for the 30 day lay-up was very good and we especially appreciated the courtesy cab ride back home to base to pick up our car.
When you asked how you might improve things, I couldn't immediately give you an answer, but having had a chance to ponder I can only say DON'T CHANGE A THING.  We will definitely be back next year and in the meantime I will spread the word." 
Chris Jackson - TARA of Gosport


Thank you for looking after me so well during my winter lay-up and especially during my launch period.  See you next year. 
Tony Smith - Walkaway


Updated April 14




 
Thornham Marina, Thornham Lane, Prinsted, Nr. Emsworth, Hants.PO10 8DD, 
T: 01243 375335, E: info@thornhammarina.com 
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