We recently asked our customers to help provide feedback based on their experience here at Thornham Marina. Over 99 of you provided us with invaluable insight into how you rate our services, along with some fantastic ideas and suggestions on how we can improve. Here we have a summary…
Here are just some of the things our customers rated Thornham highly on:
At Thornham Marina we offer a range of boatyard services including lift our and launch, lift and wash, mast step and un-step, engine lift, mast storage and many, many more. When asked what our customers thought about the quality of service received on these services, 98% rated us 8 or above.
We asked customers how they found the booking and availability of our boatyard services and we are pleased to share that 99% of you found it to be good or excellent.
Thornham Marina prides itself on being a friendly and traditional marina so we are incredibly pleased to share that 100% of our customers agreed. We really are a friendly bunch and look to create a warm and welcoming boat haven for our customers.
We are pleased to share that 89.6% of our customers rate the on-site services 8 or above.
We asked what our customers thought of the overall marina, pontoons and infrastructure with 90.8% of you rating good or excellent.
The comments section has been invaluable. It’s given us a very clear direction on what we need to focus on over the season, and I’m delighted to say we’re already putting many of the suggestions into action:
A huge thank you from all of us at Thornham Marina for the invaluable feedback.